5
High
Homepage
Free shipping threshold hidden
The homepage hero promotes 'Wildly Comfortable. Super Natural.' without mentioning the $100 free shipping threshold, which is only disclosed in the sitewide banner, potentially causing cart abandonment at checkout.
⚠ Free shipping threshold hiddenThe hero headline 'Wildly Comfortable. Super Natural.' does not mention the free shipping threshold, which is only in …
Both are photographs of the live page — the right side has the
change applied in the browser.
Evidence
Observed on the live site
✓ Flagged independently by 1 of 7 analysts
- Hero copy: 'Wildly Comfortable. Super Natural.' while the sitewide banner states 'Free ground shipping on orders over $100'.
Business case
If this change wins
$35,381 – $176,904
annual opportunity if it wins
Low
Effort — 0.5-2 days
not testable at current traffic
A/B test duration
Prioritisation
PXL score: 5 / 10
| Question | Answer | Points |
|---|---|---|
| Is the change above the fold? | Yes | 1 |
| Is the change noticeable in under 5 seconds? | Yes | 2 |
| Does it add or remove an element? | Yes | 1 |
| Does it run on a high-traffic page? | Yes | 1 |
| Discovered via user testing? | No | 0 |
| Discovered via qualitative feedback (survey, support)? | No | 0 |
| Supported by heatmaps or session recordings? | No | 0 |
| Found via digital analytics or real-user field data? | No | 0 |
| Verified by direct technical measurement? | No | 0 |
Implementation
Hand this to your developer
- Surface
- Homepage — HOMEPAGE HERO
- Problem
- The homepage hero promotes 'Wildly Comfortable. Super Natural.' without mentioning the $100 free shipping threshold, which is only disclosed in the sitewide banner, potentially causing cart abandonment at checkout.
- Current state
- h1: Wildly Comfortable. Super Natural.; cta: SHOP MEN / SHOP WOMEN; notes: No mention of shipping threshold or any pricing transparency in hero.
- Change
- h1: Wildly Comfortable. Super Natural. Free Shipping Over $100; cta: SHOP MEN / SHOP WOMEN; notes: Add a subheadline or badge indicating free shipping threshold to set expectations early.
- Acceptance criteria
- GIVEN a first-time visitor on the affected page
WHEN the change is live
THEN Add a subheadline or badge indicating free shipping threshold to set expectations early, with no regression at 375px and 1280px widths. - Tracking
- event: cro_free_shipping_threshold_hidden on interaction with the changed element; verify it fires in BOTH variants before opening traffic.
- Success metric
- conversion rate on the affected step
- QA checklist
- Chrome / Safari / Firefox · 375px + 1280px · keyboard reachable · screen-reader name present · no CLS introduced
- Effort
- Low — 0.5-2 days
- Test plan
- 299,882 visitors per variant (95% significance, 80% power); not testable at current traffic.
- Rollback
- Feature-flag the change; revert the flag if the primary metric drops for 3 consecutive days.