M
msn.com
CRO Recommendations — August 2026
Social reputation — collected 2026-08-31

What people say about msn online

3%
Happy
1%
Mixed
97%
Unhappy
Basis: Trustpilot star distribution across 560 reviews — percentages are the platform's own star distribution (4–5★ happy, 3★ mixed, 1–2★ unhappy), not a model's opinion.
Trustpilot
1.1/5
1 056 reviews
BBB
Listed
profile found, grade not shown
Reddit
5
recent community threads
Google Business
—
no profile found on Google
Brand demand
9 140 000
Google searches / month (Google Ads data)
Phrase mentions
3970k
web pages using the phrase · 49% positive / 33% negative tone — includes unrelated uses of the words
Live review feed

The newest first impressions

This is what a prospect who checks reviews mid-purchase sees first.

Most recent reviews — each links to the original

2026-08-28
★☆☆☆☆ Ich kann mich da den Kritikern dieser…
2026-08-28
★☆☆☆☆ MSN Raciste
2026-08-27
★☆☆☆☆ Das MSN löscht ist ja nicht neu!!!!!!
2026-08-26
★☆☆☆☆ Clickbaites dominieren
2026-08-26
★☆☆☆☆ Le pire des portails Internet
2026-08-19
★☆☆☆☆ Politisch beeinflussste Kommentarzensur

What communities are discussing

The brand search result — what a mid-checkout prospect sees when they google “msn”

1 of the top 6 results are pages this brand controls; the rest is reviews, communities and third parties. This page converts or kills like any landing page — it deserves an owner.

Search landscape — who competes for the same queries

Domains ranking for the keywords this site ranks for (DataForSEO Labs). Aggregators and review sites in this list are where prospects comparison-shop — each is a page of third-party opinion between the ad click and the checkout.

DomainShared keywords Est. monthly organic visits
aol.com590 3121 460 694
x.com477 9965 120 097
weather.com471 49910 455 471
accuweather.com468 14410 437 610
imdb.com431 8441 123 227

Where searchers already find this site

The site's highest-traffic Google rankings (DataForSEO Labs), with search intent against the landing page's job. Every ranked query in this set lands on a page of matching intent.

QueryMonthly searches PositionLanding page FitQuery intentPage intent
weather124 000 000#36www.msn.com/en-us/weatherunknownunknownunknown
ig30 400 000#55www.msn.com/en-in/news/world/what-does-ig-mean-umatchunknowninformational
nba30 400 000#30www.msn.com/en-us/sports/nbaunknownunknownunknown
news20 400 000#43www.msn.com/en-us/newsmatchunknowninformational
mlb13 600 000#34www.msn.com/en-us/sports/mlbunknownunknownunknown
dow jone11 100 000#46www.msn.com/en-us/money/indexdetails/dji-us-indescent-breakunknownunknown
Reputation playbook

Getting better reviews, systematically

Each play fired because of something measured this run — none of this is generic advice. Review gating (only inviting happy customers to public platforms) violates platform rules and is deliberately absent.

1

Respond publicly to every negative review

Why now: 97% of Trustpilot ratings are 1–2 star. An unanswered negative review reads as indifference; an answered one reads as accountability — and it is the reply, not the review, that prospects remember.

How: Set a 48-hour SLA. Template the opening, personalise the middle, and always name the fix. Trustpilot's business portal supports reply notifications; route them to a shared inbox with an owner.

Automate it: Zapier/n8n: Trustpilot 'new 1–3 star review' trigger → Slack alert with deep link + draft reply template → log response time to a sheet.

2

Publish review data as structured markup

Why now: The site's pages carry no aggregateRating schema, so its search snippets show no stars while competitors' can. Stars in the snippet raise click-through before the visitor ever reaches the page.

How: Embed the review widget of whichever platform holds the volume, and emit schema.org/AggregateRating JSON-LD on product and plan pages from real platform data.

Automate it: Nightly job: pull the platform rating via API, regenerate the JSON-LD block, deploy with the site build. The markup then never drifts from the real score.

3

Monitor the brand SERP like a landing page

Why now: A checkout-stage visitor who searches the brand name meets review scores before the order button. That result page converts or kills like any landing page, but nobody owns it.

How: Assign an owner. Track the brand-name result page monthly: review scores shown, hostile results, outdated links.

Automate it: Scheduled search-API pull of the brand SERP into a dashboard; alert on a new negative result in the top 10.